Pre-Register For NLCU's Virtual AGM

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Fraud Alert: Online Marketplace e-Transfer Scam

Members should be aware of a new fraud scam taking place that targets people who use an online marketplace to sell items. Here's how this scam works:

If you are selling an item through an online marketplace, the fraudster contacts you, posing as an interested buyer, and offers to either pay for the item upfront before viewing it, or pay a deposit to hold the item. When you agree and provide your email address for an email money transfer, the fraudster sends an "e-transfer" email asking you to accept the transfer as payment. This email appears identical to the email you would receive for any other Interac e-Transfer® if you do not have the Autodeposit feature enabled. If you click the link to accept the deposit, the fraudster is then able to compromise your device and gain access to your account. The promised deposit never occurs. Instead, the fraudster steals your money by sending an e-transfer out of your account.

Protect Your Credit Union Account Access

A member's best defense against this scam is to enable the Autodeposit feature. With Autodeposit, any funds sent to you are deposited directly into your account without having to answer a security question. If you have Autodeposit enabled and you still receive an email asking you to accept a deposit, that is a red flag that it is quite likely this particular scam.

Alternatively, if you sell items through an online marketplace, do not accept payments or deposits upfront. Agree to meet with the buyer for a viewing of the item you are selling before you accept any payment.

You can learn more about securing your accounts online by visiting Get Cyber Safe and the Canadian Anti-Fraud Centre.

How to Enable Autodeposit

You can enable Autodeposit through the NLCU Mobile App or MemberDirect® Online Banking:

• To enable Autodeposit using the NLCU Mobile App: Login to the App on your mobile device, go to "Settings," select "Interac e-Transfer" and then "Autodeposit." Follow the steps to complete the setup..
• To enable Autodeposit using MemberDirect® Online Banking: Login to online banking, go to "Transfers" and select "Autodeposit." Follow the steps to complete the setup.

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Suspicious Website Alert for collabriacreditcards.life

Our credit card partner, Collabria, recently identified a suspicious website, collabriacreditcards.life, which appears to be a phishing site designed to capture Collabria cardholder details. While not yet live, the placeholder site currently being displayed is likely to be modified to closely resemble the official Collabria website. The page description is identical to that of Collabria Financial. Please be assured that Collabria’s security team is actively working to address this risk and mitigate any potential harm to cardholders.

Official Collabria Websites and Applications

Please note that the following are the only official Collabria websites and applications:

• www.collabriafinancial.ca
• www.mycardinfo.com
• www.collabriacreditcards.ca
• www.cardwiseonline.ca

Protect Your Credit Card Information

We want to remind our members of the importance of remaining vigilant when conducting any credit card transactions or managing your credit card accounts online. Please be sure to take the following precautions:

• Always exercise caution when providing your Collabria credit card details online.
• Regularly review your credit card statements for any suspicious activity and promptly report any unauthorized transactions to Collabria.
• Only access the above-noted official Collabria websites and applications when managing your credit card accounts or submitting a card application.
• Avoid clicking on links from unknown sources.

Learn more about securing your accounts online by visiting Get Cyber Safe.

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