Online and Mobile Banking, Interac e-Transfer® Will Be Temporarily Unavailable as of February 21st
We are ready to build a stronger banking system and we want to make this transition as seamless as possible for you. By now, you should have received a letter from us that provides you with important information about your membership, anticipated member impacts, and details about the systems upgrades. Please review our Member Information Insert to learn what steps you should take before, during, and after the weekend upgrades.
As well, please note:- Autodeposit will be turned off and all Interac e‐Transfers® will need to be manually accepted starting at 7:30 p.m. NST on Thursday, February 20
- All NLCU branch locations are now closing at 1 p.m. NST on Friday, February 21
- Online and Mobile Banking will be unavailable as of 5:30 p.m. NST on Friday, February 21, and will resume by 9 a.m. NST on Monday, February 24
- Interac e-Transfer® service will be unavailable as of 5:30 p.m. NST on Friday, February 21, and will resume on Tuesday, February 25
- Throughout the upgrade weekend, you will continue to have access to our ATM network and your debit card will continue to work as usual
Please review our Weekend Upgrades Schedule for more information on potential impacts to services.
Why are we changing?- Based on member feedback and the fast pace of digital change, now is the right time to refresh our online and mobile banking experiences.
- A modernized in branch banking system will allow us to more efficiently evolve our products and services, to serve you better, today and into the future.
- You can email us at info@nlcu.com or give us a call at 1-800-563-3300.
- We know how easy email can be, but it’s not secure enough for sharing your account details. To protect your privacy, we’ll never send sensitive account information via email. Your new member ID will only be mailed to you.
Call for NLCU Board of Director Nominations
NLCU is currently seeking interest from members to serve on our Board of Directors.
As a Director, you would contribute to the strategic direction of Newfoundland and Labrador’s largest credit union with more than three quarters of a billion dollars in assets, 12 locations province-wide, and 130 employees. The Board of Directors represents the interests of NLCU members. It develops strategic plans, monitors progress made towards achieving those objectives, establishes policies, oversees regulatory compliance, and maintains important connections within and outside the credit union system.
Board terms are three years in duration, and Board members are expected to assume a share of committee responsibilities.
Eligibility
The Board of Directors embraces the value and richness that diversity brings to NLCU’s governance, cultural, and professional landscape. We believe that Directors should be representative of our province’s residents and the members we serve, and are committed to supporting such diversity.
Any member of NLCU who is a citizen of Canada, who is 19 years of age or older, and who meets the requirements set out in Board Policy, the by-laws of the credit union, and the Credit Union Act and Regulations may be a director.
Full nomination eligibility requirements can be found in the Board Nomination Form.
Submit a Nomination
Click here to download the Board Nomination Form. The deadline to submit nominations is February 15, 2025.
Board elections are conducted via electronic voting prior to the Annual General Meeting, which is held each spring. Successful candidates are announced during the Annual General Meeting.
As a Director, you would contribute to the strategic direction of Newfoundland and Labrador’s largest credit union with more than three quarters of a billion dollars in assets, 12 locations province-wide, and 130 employees. The Board of Directors represents the interests of NLCU members. It develops strategic plans, monitors progress made towards achieving those objectives, establishes policies, oversees regulatory compliance, and maintains important connections within and outside the credit union system.
Board terms are three years in duration, and Board members are expected to assume a share of committee responsibilities.
Eligibility
The Board of Directors embraces the value and richness that diversity brings to NLCU’s governance, cultural, and professional landscape. We believe that Directors should be representative of our province’s residents and the members we serve, and are committed to supporting such diversity.
Any member of NLCU who is a citizen of Canada, who is 19 years of age or older, and who meets the requirements set out in Board Policy, the by-laws of the credit union, and the Credit Union Act and Regulations may be a director.
Full nomination eligibility requirements can be found in the Board Nomination Form.
Submit a Nomination
Click here to download the Board Nomination Form. The deadline to submit nominations is February 15, 2025.
Board elections are conducted via electronic voting prior to the Annual General Meeting, which is held each spring. Successful candidates are announced during the Annual General Meeting.
Introducing the Business Accelerator Loan
NLCU is now offering an additional way for small business members to increase access to working capital with the Business Accelerator Loan.
The Business Accelerator Loan enables small business owners to accelerate business growth, increase financial flexibility, and have the opportunity to support sustainable practices. With it, NLCU business members can borrow up to $500,000 for working capital.
The Business Accelerator Loan is offered in partnership with BDC through its Accelerator Loan Guarantee Program. Loans are approved and issued by NLCU, and are guaranteed by BDC.
To learn more about this loan offer and eligibility, click here or contact an NLCU Commercial Business Advisor at 1-800-563-3300.
The Business Accelerator Loan enables small business owners to accelerate business growth, increase financial flexibility, and have the opportunity to support sustainable practices. With it, NLCU business members can borrow up to $500,000 for working capital.
The Business Accelerator Loan is offered in partnership with BDC through its Accelerator Loan Guarantee Program. Loans are approved and issued by NLCU, and are guaranteed by BDC.
To learn more about this loan offer and eligibility, click here or contact an NLCU Commercial Business Advisor at 1-800-563-3300.
3rd Annual NLCU Fall Food Drive
The NLCU Fall Food Drive is underway again this year.
Donations of non-perishable foods will go to local food banks in Newfoundland and Labrador. Cash donations will be given to the Community Food Sharing Association (CFSA), which distributes food to 54 food banks in the province.
For years, NLCU has given back to communities as part of its recognition of International Credit Union Day, which falls on the third Thursday in October each year. In 2022, NLCU began holding the annual food drive to help people in this province who experience food insecurity.
Donations will be accepted at all NLCU locations until October 31, 2024.
Suspicious Website Alert for collabriacreditcards.life
Our credit card partner, Collabria, recently identified a suspicious website, collabriacreditcards.life, which appears to be a phishing site designed to capture Collabria cardholder details. While not yet live, the placeholder site currently being displayed is likely to be modified to closely resemble the official Collabria website. The page description is identical to that of Collabria Financial. Please be assured that Collabria’s security team is actively working to address this risk and mitigate any potential harm to cardholders.
Official Collabria Websites and Applications
Please note that the following are the only official Collabria websites and applications:
Protect Your Credit Card InformationWe want to remind our members of the importance of remaining vigilant when conducting any credit card transactions or managing your credit card accounts online. Please be sure to take the following precautions:
- Always exercise caution when providing your Collabria credit card details online.
- Regularly review your credit card statements for any suspicious activity and promptly report any unauthorized transactions to Collabria.
- Only access the above-noted official Collabria websites and applications when managing your credit card accounts or submitting a card application.
- Avoid clicking on links from unknown sources.
Media Centre
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Branches Close at 1 p.m. on Friday, February 21
Click here for important reminders and time changes regarding temporary service interruptions during our banking system upgrades.
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Call for NLCU Board of Director Nominations
NLCU is currently seeking interest from members to serve on our Board of Directors.
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Introducing the Business Accelerator Loan
NLCU is now offering an additional way for small business members to increase access to working capital with the Business Accelerator Loan.
LEARN MORE
COVID-19 Update to Members
NLCU is committed to keeping our lines of communication open to inform you of our latest COVID-19 safety measures.
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