We're Building Better Banking
You may have heard that we’re embarking on an initiative to build a stronger banking system. Our system upgrades are progressing as scheduled and our teams are getting ready to support you through the transition.
We want to make sure this transition is as seamless as possible for you. Keep an eye on your mailbox for a letter from us that will provide you with important information about your membership, anticipated member impacts, and details about the system upgrades.
Please review our Member Information Insert to learn what steps you should take before, during, and after the weekend upgrades.
Looking for more information now? Take a moment to review the information below and reach out to us if you have any questions.
Please note, throughout the upgrade weekend, you will continue to have access to our ATM network and your debit card will continue to work as usual.
We want to make sure this transition is as seamless as possible for you. Keep an eye on your mailbox for a letter from us that will provide you with important information about your membership, anticipated member impacts, and details about the system upgrades.
Please review our Member Information Insert to learn what steps you should take before, during, and after the weekend upgrades.
Looking for more information now? Take a moment to review the information below and reach out to us if you have any questions.
Please note, throughout the upgrade weekend, you will continue to have access to our ATM network and your debit card will continue to work as usual.
What is changing?
- Our mobile app, and online banking experiences will be refreshed during this initiative to ensure a smoother and more modern member experience. This means a new look and feel as well as better functionality and user experience.
- Our in-branch banking system will also be updated during this initiative. We anticipate minimal disruption to in-branch services for members.
- Your member number, account number, and online banking login will be updated. You can expect to get important information about these changes by mail.
- Members who use the Inter-Credit Union System (ICU) may experience a temporary disruption during this time, meaning you may be unable to perform transactions at a credit union other than your own. Contact us directly to learn about ICU alternatives if you use this service.
- Based on member feedback and the fast pace of digital change, now is the right time to refresh our online and mobile banking experiences.
- A modernized in branch banking system will allow us to more efficiently evolve our products and services, to serve you better, today and into the future.
- We anticipate the systems upgrades will occur later in February 2025, provided the preparations continue to progress as scheduled.
- Please follow us on social media and refer back to our website frequently for the most up-to-date information, including notifications should there be any changes to scheduling.
- Bookmark this page and watch this site for updates in the weeks ahead.
- Look for direct letter mail and/or emails from NLCU.
- You can email us at info@nlcu.com or give us a call at 1-800-563-3300.
- We know emails are convenient, but emails are not secure enough for sharing your account details. To protect your privacy, we will never send sensitive account information via email.
Announcing the Recipients of the 2024 NLCU Scholarship Program
NLCU is pleased to announce the recipients of the 2024 NLCU Scholarship Program. The program offers three scholarships - two for eligible NLCU members/children of members, and one for eligible children of NLCU board members and employees. Each scholarship is valued at $3,000. The recipients for 2024 are:
- Mark Butt, graduate of Heritage Collegiate, recipient of the Outstanding School and Community Involvement Scholarship
- Claire Foss, graduate of Botwood Collegiate, recipient of the Owen Grimes Memorial Scholarship
- Logan Sacrey, graduate of Gander Collegiate, recipient of the Brian F. McDonald Scholarship
Introducing the Business Accelerator Loan
NLCU is now offering an additional way for small business members to increase access to working capital with the Business Accelerator Loan.
The Business Accelerator Loan enables small business owners to accelerate business growth, increase financial flexibility, and have the opportunity to support sustainable practices. With it, NLCU business members can borrow up to $500,000 for working capital.
The Business Accelerator Loan is offered in partnership with BDC through its Accelerator Loan Guarantee Program. Loans are approved and issued by NLCU, and are guaranteed by BDC.
To learn more about this loan offer and eligibility, click here or contact an NLCU Commercial Business Advisor at 1-800-563-3300.
The Business Accelerator Loan enables small business owners to accelerate business growth, increase financial flexibility, and have the opportunity to support sustainable practices. With it, NLCU business members can borrow up to $500,000 for working capital.
The Business Accelerator Loan is offered in partnership with BDC through its Accelerator Loan Guarantee Program. Loans are approved and issued by NLCU, and are guaranteed by BDC.
To learn more about this loan offer and eligibility, click here or contact an NLCU Commercial Business Advisor at 1-800-563-3300.
3rd Annual NLCU Fall Food Drive
The NLCU Fall Food Drive is underway again this year.
Donations of non-perishable foods will go to local food banks in Newfoundland and Labrador. Cash donations will be given to the Community Food Sharing Association (CFSA), which distributes food to 54 food banks in the province.
For years, NLCU has given back to communities as part of its recognition of International Credit Union Day, which falls on the third Thursday in October each year. In 2022, NLCU began holding the annual food drive to help people in this province who experience food insecurity.
Donations will be accepted at all NLCU locations until October 31, 2024.
Suspicious Website Alert for collabriacreditcards.life
Our credit card partner, Collabria, recently identified a suspicious website, collabriacreditcards.life, which appears to be a phishing site designed to capture Collabria cardholder details. While not yet live, the placeholder site currently being displayed is likely to be modified to closely resemble the official Collabria website. The page description is identical to that of Collabria Financial. Please be assured that Collabria’s security team is actively working to address this risk and mitigate any potential harm to cardholders.
Official Collabria Websites and Applications
Please note that the following are the only official Collabria websites and applications:
Protect Your Credit Card InformationWe want to remind our members of the importance of remaining vigilant when conducting any credit card transactions or managing your credit card accounts online. Please be sure to take the following precautions:
- Always exercise caution when providing your Collabria credit card details online.
- Regularly review your credit card statements for any suspicious activity and promptly report any unauthorized transactions to Collabria.
- Only access the above-noted official Collabria websites and applications when managing your credit card accounts or submitting a card application.
- Avoid clicking on links from unknown sources.
Media Centre
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We’re Getting Close To Our Banking System Upgrade
We’re excited to share that we will be upgrading our current banking systems.
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Announcing The Recipients Of The 2024 NLCU Scholarship Program
NLCU is pleased to announce the recipients of the 2024 NLCU Scholarship Program.
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Introducing the Business Accelerator Loan
NLCU is now offering an additional way for small business members to increase access to working capital with the Business Accelerator Loan.
LEARN MORE
COVID-19 Update to Members
NLCU is committed to keeping our lines of communication open to inform you of our latest COVID-19 safety measures.
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