For more information on how to protect yourself against fraud, please visit the Protection from Frauds and Scams section of the Government of Canada website.
NLCU will be offering a mortgage and loan payment relief plan to qualifying members impacted by the COVID-19 pandemic. This plan is available for a period of up to 6 months.
To learn more about this payment relief plan, and whether you qualify, please call our Member Solutions Centre at 1-800-563-3300.
If you have any concerns, contact our Member Solutions Centre at 1-800-563-3300 so we can arrange for you to speak with one of our Member Service Advisors.
We will work with members individually to provide flexible solutions suitable to their needs.
We continue to follow the latest guidance from local, provincial and federal health authorities, including the Public Health Agency of Canada.
NLCU employees will be wearing masks when serving our members, and we encourage all members to wear a mask when visiting our branches and corporate office.
Anyone who is experiencing any flu-like symptoms is asked to refrain from entering our premises.
NLCU branches are open Monday to Friday from 10 a.m. to 5 p.m. NST.
Our Member Solutions Centre is open Monday to Friday from 9 a.m. to 5:30 p.m. NST and can be reached by dialing 1-800-563-3300.
For a full list of all our branch locations, together with no service charge 'ding free' ATMs available for your convenience, please click here.
NLCU has several convenient service options available. Speak to one of our Member Service Advisors by calling our Member Solutions Centre at 1-800-563-3300 Monday to Friday from 9:00 a.m. to 5:30 p.m. NST. As well, you can use our ATM network, mobile app, online banking, and Automated Teleservice - all of which are available to you 24/7.
To request access to online banking, please call our Member Solutions Centre at 1-800-563-3300 Monday to Friday from 9:00 a.m. to 5:30 p.m. NST.
NLCU has several convenient service options available. Speak to one of our Member Service Advisors by calling our Member Solutions Centre at 1-800-563-3300 Monday to Friday from 9:00 a.m. to 5:30 p.m. NST. As well, you can use our ATM network and Automated Teleservice – both of which are available to you 24/7 – or visit your nearest NLCU branch (please note: Torbay Road and Water Street branches in St. John’s are temporarily closed).
Members with questions regarding their Collabria credit card rewards program can contact Collabria customer care representatives for assistance at 1-866-236-8130 or rewardshelp@Reward-Headquarters.com.
Effective March 11, 2020, it was determined that the new coronavirus was a known event for Trip Cancellation and Trip Interruption. As a result, any Trip Cancellation or Trip Interruption claims related to this coronavirus will not be paid if your policy was purchased on or after March 11, 2020.
For policies with Trip Cancellation and Trip Interruption benefits that were purchased before March 11, 2020, policyholders may be eligible to claim for Trip Cancellation if the Government of Canada did not issue a travel advisory or advise against non-essential travel (Level 3) or all travel (Level 4) for your destination.
Members can call CUMIS at 1-800-263-9120 for more information, or visit https://www.cumis.com/
